Frequently Asked Questions
How soon does ProductQuest ship orders?
In most cases all orders placed online before 3:00pm CST and phone orders placed
before 3:00pm CST will ship the same business day. Our warehouse is open Monday
- Friday excluding holidays.
Does ProductQuest match the prices of its competitors?
In most cases, PQ will not match the prices of our competition. As we deal
mostly in surplus and second source products we may not match prices as we don't
know for certain our competitors are selling the very same thing or if we
believe our competitor may be selling counterfeit products.
What payment methods do you
We accept all major credit cards, COD cashiers check and sometimes company check
for business customers and purchase orders can be accepted for companies and
public institutions that can show credit worthiness. COD orders must be over
$500 and an additional $10 charge is added to the order due to the charge that
the carrier adds to the shipment.
Do we ship to FPO APO's?
Yes, we do ship to FPO APO's. When picking your shipping method, just pick
the FPO APO option.
How do we place an order by
Place your order by faxing a hard copy Purchase Order to 901-755-6963 and also
include a standard bank and trade reference form so that we may check credit
worthiness. We will let you know either way whether you are approved or not and
if not you may still be eligible to pay by cashiers check or company check. The
minimum order for a company purchase order is $500. Please put an email address
on the PO.
How do I know you sell legitimate merchandise?
We actively inspect all stock we receive and have very strict internal
guidelines for the receiving and inspection of merchandise. We offer a money
back guarantee. We absolutely do not ever sell counterfeit products.
Is it faster to order over the phone?
No. Our system is designed to process orders in the order they are received, so
phone and web orders arrive at the same time in shipping. You can also enter
your information faster online than we can take it over the phone and this
greatly reduces data entry errors.
Is my order subject to state sales tax?
Orders shipped to Tennessee addresses are subject to state sales tax. We do
offer a few products that are subject to additional sales tax. However, the
states will be listed on the product very clearly.
Why is the price and
availability displayed at ProductQuest.net different from the price and
availability shown at a shopping comparison site?
We advertise our products on many of the popular online shopping comparison
sites. We send price and quantity updates to all of the shopping comparison
sites immediately. However, some of these comparison sites may take up to 24
hours to complete the price and availability updates.
This sometimes leads to a short period of time in which the advertised prices
and availabilities on the shopping comparison sites differ from our web site
prices and availabilities.
If you have experienced any confusion or inconvenience due to an outdated
advertised price or availability, please feel free to contact us at 866-840-4617
or you can send an e-mail to firstname.lastname@example.org
When will my credit card be charged?
Your order is reviewed before your card is charged. Once we have confirmed
everything appears correct on the order we process the order and then your
credit card is charged..
Your credit card is not charged
until your order has shipped. ** Please note that our website is setup to
authorize your card when you place your order online.**
*If a product you order is currently out-of-stock or must be "back-ordered", we
will email you and let you know the approx date your order will ship and give
you the option to cancel your order.
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offer Free Shipping on all online orders within the continental United States.
This applies to Alaska, Hawaii and/or U.S. territories. Once shipped,
your package(s) are subject to the carrier's (FedEx or USPS) terms and
conditions. We also offer expedited shipping options.
FedEx will not deliver packages to PO Boxes or APO/FPO addresses.
to standard business practices, FedEx does not deliver or transport packages on
Sundays or Holidays, including expedited shipments. We encourage you to use the
same billing and shipping address for your order. Using an alternate shipping
address is acceptable, but if you are a new customer it will delay order
processing. We must verify the validity of the order.
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Shipping Cut-Off Time
Most orders placed before 3:00pm CST will ship the same business day. Orders
placed on Saturdays, Sundays or holidays will be shipped the next business day.
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will receive tracking for your order within 24 hours of being shipped.
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Shipping Outside the Continental United States
Alaska, Hawaii and all other U.S. territories may choose from the many shipping
options they have available during checkout.
do not ship to any other locations other than mentioned above.
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Return Merchandise Authorization (RMA)
returns must be approved and receive a return merchandise authorization (RMA)
number. You can obtain a RMA number by sending an email to
Note you may not be eligible for a RMA number if your return doesn't meet our
return terms & conditions.
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Returns Terms & Conditions
unopened products may be returned for a refund of the purchase price of the
returned items, not including shipping within 30 days from date of purchase. PQ
reserves the right to charge up to a 15% restocking fee (25% on a few select
products) with a minimum of a $5 charge for handling. Refunds of opened items
that are not defective will be taken on a case by case basis by the customer
service department, and will usually be accepted if returned in new condition.
If PQ receives the product back and finds out that the product has already been
registered, a credit will not be given but we will try to work with the customer
and manufacturer within reason to fix the problem. Customer is responsible for
freight back to us. Please make sure that there is a delivery confirmation on
the package that is being returned. We are sorry, but we can not issue credit if
we never receive the package. Our goal is 100% customer satisfaction within
Please send the RMA request to email@example.com
If you request a RMA for a product and we receive it without the original serial
number, model number, and/or the original packaging with original labeling your
RMA may be rejected and returned to you without any repair, exchange, or refund.
If you receive your product and you find that it has physical damages to the
product, we must be informed within 24 hours. We will respond to your RMA
request by e-mail within 48 business hours.
Because the value of many software products is in the registration code, we
will always check to see if the code has been used once we get the product back.
If the code has been registered, no credit will be issued.
We will gladly do our best to take your order over the phone. We always
appreciate the business and enjoy helping our customers out. However, we are not
responsible for errors that might occur during the process. In summary, it is
the customers responsibility to review the order and contact us if something is
incorrect before the order is shipped. During the order process, we always
repeat the information over the phone to make sure that everything is correct
and an e-mail confirmation is sent right after the order is placed.
Once a RMA # is issued, we must receive the product back within 15 days from the
date created. If we receive it back after this time frame, we have the right to
refuse the credit. We have only a certain amount of time to get it back to the
vendor for a replacement.
Please do not send a product back without a RMA #! The RMA # needs to be visible
on the package so that it can be received by the correct department.
If we do allow a product to be returned after the first 30 days, there will be a
15% restock fee.
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We accept all major credit
cards, COD cashiers check and sometimes company check for business customers and
purchase orders can be accepted for companies and public institutions that can
show credit worthiness. COD orders must be over $500 and an additional $10
charge is added to the order due to the charge that the carrier adds to the
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Orders shipped to Tennessee
addresses are subject to state sales tax. We do offer a few products that are
subject to additional sales tax. However, the states will be listed on the
product very clearly.
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Cancelling an Order
You may contact us to cancel an
order before the Shipping Cut Off Time on the day it is scheduled to ship. If
you contact us after this time and your order has already shipped, it will be
subject to our Return Policy.
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Terms & Conditions
accessing this web site, you are agreeing to be bound by these web site Terms
and Conditions of Use, all applicable laws and regulations, and agree that you
are responsible for compliance with any applicable local laws. If you do not
agree with any of these terms, you are prohibited from using or accessing this
site. The materials contained in this web site are protected by applicable
copyright and trade mark law.
Permission is granted to temporarily download
one copy of the materials (information or software) on ProductQuest web site for personal, non-commercial transitory viewing only. This
is the grant of a license, not a transfer of title, and under this license
you may not:
modify or copy the materials;
use the materials for any commercial
purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any
software contained on ProductQuest web site;
remove any copyright or other proprietary
notations from the materials; or
transfer the materials to another person or
"mirror" the materials on any other server.
This license shall automatically terminate if
you violate any of these restrictions and may be terminated by ProductQuest at any time. Upon terminating your viewing of these materials
or upon the termination of this license, you must destroy any downloaded
materials in your possession whether in electronic or printed format.
The materials on ProductQuest web
site are provided "as is". ProductQuest makes no warranties,
expressed or implied, and hereby disclaims and negates all other warranties,
including without limitation, implied warranties or conditions of
merchantability, fitness for a particular purpose, or non-infringement of
intellectual property or other violation of rights. Further, ProductQuest does not warrant or make any representations concerning the accuracy,
likely results, or reliability of the use of the materials on its Internet
web site or otherwise relating to such materials or on any sites linked to
no event shall ProductQuest or its suppliers be liable for any damages
(including, without limitation, damages for loss of data or profit, or due to
business interruption,) arising out of the use or inability to use the materials
on ProductQuest website, even if ProductQuest or a
ProductQuest authorized representative has been notified orally or in
writing of the possibility of such damage. Because some jurisdictions do not
allow limitations on implied warranties, or limitations of liability for
consequential or incidental damages, these limitations may not apply to you.
Revisions and Errata
materials appearing on ProductQuest website could include technical,
typographical, or photographic errors. ProductQuest.net does not warrant
that any of the materials on its web site are accurate, complete, or current.
ProductQuest may make changes to the materials contained on its web
site at any time without notice. ProductQuest does not, however, make
any commitment to update the materials.