OEM? 
Original Equipment Manufacturer. These products are like products you may have received when you bought a computer. The software manufacturer typically provides less support (if any), less documentation and no pretty Retail box. (You can still get support via manufacturers web site.)  On Some of the OEM Products it may say Bundle Version Not for Retail Resale.  Or This product is not for Resale.  This product is intended to be sold to system builders, VAR's and Manufacturers.

DSP? 
Delivery Service Partner.  Typically these products cost a little more than standard OEM. 


CAL? 
Client Access License.  These grant the right for a computer to have access to the server.  This is different than an operating system or workstation license which grants you the right to have an operating system running on your system. 


COA? 
Certificate Of Authenticity.  A (COA) Certificate Of Authenticity can serve as proof of license for a valid and licensed operating system. The COA also contains a number of anti-piracy features that are difficult for counterfeiters to reproduce. To learn more about the security features of your COA, complete the steps below.

(No) Media or with Media? 
(No) CD or floppy disks will be included. 

What is the difference between an update and an upgrade? 
An update is basically a software patch (i.e. Windows XP to Win XP SP2). An upgrade takes you from one version to another such as from Windows 98 to Windows ME or Windows 2000 to Windows XP.

AUTHENTICITY
All products sold are guaranteed to be 100% authentic non-counterfeit.  Customer acknowledges OEM versions may have end user restrictions and purchaser assumes all liability for compliance.  Customer accepts all responsibility for full compliance with manufacturer restrictions.  It is possible to receive an open product that we opened to inspect the internal components of the product to guarantee that it is authentic.

ProductQuest is not responsible for typographic errors.

Explanation of Hardware Condition~

• Factory Refurbished:  Product is refurbished by the original Manufacturer or an affiliate of the manufacturer.  Product is in like new condition and has all documentation, instructions and software. 
• Refurbished:  Product is typically refurbished by a 3rd party facility, not the original manufacturer.  This product may have minor blemishes due to normal product usage and doesn't necessarily come with documentation and software unless indicated. 
• Used Pulls:  Product is pulled out of unit (typically out of a unit that has been returned from a lease).  Typically this product doesn't come with software or instructions unless indicated. 
• New Pulls/OEM:  Product is new and many times the manufacturer will disassemble new whole units to use parts.  Typically this product doesn't come with software or instructions unless indicated. 
• New Sealed:  Product is brand new sealed and is complete with manufacturers original warranty unless otherwise noted.

Any Factory Refurbished or New Sealed item will not be taken back after 30 days from the date of purchase.  It is the manufactures responsibility to either repair or replace the product within the warranty period.