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Contact Information
 
Email
Customer Service  support@productquest.net
Sales  sales@productquest.net

Phone
Toll Free 855.789.5895

NORMAL HOURS OF OPERATION 9:00am - 5:00 pm CST Monday - Friday  

EMAIL IS THE BEST WAY TO CONTACT US. SALES@PRODUCTQUEST.NET or SUPPORT@PRODUCTQUEST.NET

Sales Tax 
We are required to charge Tennessee state sales tax on orders that are shipped to addresses inside Tennessee.  If an order is shipped outside of Tennessee, we do not collect the sales tax for any other state. Your state may require you to report out of state purchases and pay local taxes, however we will not collect any tax if an order is shipped outside of Tennessee.  

If you are an agency of the Federal Government or any other tax exempt entity located inside TN tax will be computed on your order, however please point out your tax exempt status and we will adjust your order.  We may require a copy of your TN state tax exempt certificate if it is not very clear that you are a tax exempt entity.

Change/Cancel Order
If you have made a mistake or would like to change any items from your order, please email our customer service department at service@productquest.net or call us at (855) 789-5895.  Please be sure to include your order number, name, and telephone #. You can find your order # in the subject line of the email that you received after placing the order. We will be glad to change or correct your order.  Please make sure you do this as soon as you realize you need to change the order. If the order has already shipped then you will have to follow our RMA guidelines.

How to cancel an order?
Orders can be cancelled up until they are shipped by contacting our customer service department at service@productquest.net   
Please be sure to include your order number (located in the subject of your confirmation email) in any requests so that we may quickly and accurately locate your order.

Once an order has been shipped, it cannot be cancelled.  It must be returned in accordance with our RMA Policies. If a package is refused, the shipping company will charge double freight to ship and return the package.  If a package is refused, double the shipping charges plus up to an 18% restocking fee will be deducted from the credit returned.

Returns & Exchanges:

If you receive a product that is not the correct part, please contact our customer service department at service@productquest.net  or call us at (855) 789-5895.  Please have your order number available as well as any information about the problem with the part so that we may quickly and accurately correct any problems and get you the correct part.

Defective Product
(unless otherwise stated in the item description). Please see the warranty FAQ for warranty details.

If you have a problem with your item please contact our customer service department at  service@productquest.net or call us at (855) 789-5895.  We will make all attempts to help you solve your problem.  If it turns out that a product must be returned, you will be issued a return merchandise authorization (RMA) number.  This number is basically a reference number that we use so that when an item is received we know who the item belongs to and what needs to be done with the item.  You will be given directions on where to ship the defective product and mark the package attention to the RMA number.  Note that the item may have originally be shipped from another location.  For all warranty service you must pay for the freight to send the item to us and we will pay the freight to return the item to you.  Once the item has been received, we will repair or replace the item and return it to you. This process typically takes 1-3 business days.

Product returns for refund

Our return policy is 15 days from the date the item was delivered.  After 15 days, products cannot be returned for a refund.  If there is a problem with the product we will repair or replace it in accordance with our normal warranty.  All returns are subject to a restocking fee up to 18%.

If you would like to return a product for a refund, please contact our customer service department at service@productquest.net or call us at (855) 789-5895.  You will then be issued a return authorization number.  You will be emailed a return authorization with return instructions.

Once the item has been received the return will be processed.  All return products must be in original, new condition and include all original packaging and parts.  If an item is damaged or missing parts, an appropriate amount will be deducted from the refund amount.  Shipping charges are not refundable.  Up to a 18% restocking fee will be deducted from the refund amount. Returns are processed within 7 days.  Different banks process and post information to accounts in different manners, so it could take a couple of days to a complete billing cycle before any credits appear on your account.

Explanation of Hardware Condition~

  • Factory Refurbished:  Product is refurbished by the original Manufacturer or an affiliate of the manufacturer.  Product is in like new condition and has all documentation, instructions and software. 
  • Refurbished:  Product is typically refurbished by a 3rd party facility, not the original manufacturer.  This product may have minor blemishes due to normal product usage and doesn't necessarily come with documentation and software unless indicated. 
  • Used Pulls:  Product is pulled out of unit (typically out of a unit that has been returned from a lease).  Typically this product doesn't come with software or instructions unless indicated. 
  • New Pulls/OEM:  Product is new and many times the manufacturer will disassemble new whole units to use parts.  Typically this product doesn't come with software or instructions unless indicated. 
  • New Sealed:  Product is brand new sealed and is complete with manufacturers original warranty unless otherwise noted.

Any Factory Refurbished or New Sealed item will not be taken back after 30 days from the date of purchase.  It is the manufactures responsibility to either repair or replace the product within the warranty period.

FAQ:

 Item availability/In Stock
Products are generally available for shipment in 1-2 business days (some items may take longer).  As we try to make availability information posted on the site "real time," occasionally a product may be out of stock or encounter supply problems.  When these cases arise, the customer will be notified of any delays and given a best estimate on when the item will be available for shipment.  If an item has been sold out or discontinued, the customer will be notified that the order cannot be fulfilled.  If your order is time sensitive, please email our sales at sales@productquest.net or call us at (855) 789-5895 for real time information on when a product can be shipped

How do I know you sell legitimate merchandise? 
We have strict guidelines which we adhere to when we receive product.  We inspect all product when it is received and all software must pass all guidelines.  We guarantee all of the products we sell as 100% authentic!  

Is my order subject to state sales tax? 
Only orders shipped to Tennessee addresses are subject to state sales tax. 

DEFINITIONS:

CAL? 
Client Access License.  These grant the right for a computer to have access to the server.  This is different than an operating system or workstation license which grants you the right to have an operating system running on your system. 

DSP? 
Delivery Service Partner.  Typically these products cost a little more than standard OEM. 

OEM? 
Original Equipment Manufacturer. These products are like products you may have received when you bought a computer. The software manufacturer typically provides less support (if any), less documentation and no pretty retail box.

COA? 
Certificate Of Authenticity. This confirms that the product is legitimate and licensed. 

(No) Media or with Media? 
(No) CD or floppy disks will be included. 

What is the difference between an update and an upgrade? 
An update is basically a software patch (i.e. Win 98 to Win 98SE). An upgrade takes you from one version to another such as from Windows XP to Windows Vista or Windows Vista to Windows 7.

AUTHENTICITY
All products sold are guaranteed to be 100% authentic non-counterfeit.  Customer acknowledges OEM versions may have end user restrictions and purchaser assumes all liability for compliance.  Customer accepts all responsibility for full compliance with manufacturer restrictions.  It is possible to receive an open product that we opened to inspect the internal components of the product to guarantee that it is authentic.

ProductQuest is not responsible for typographic errors.



 

 

 

   





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