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Shipping

Shipping Information:

Most orders placed online are shipped the same day Monday - Friday up until 3:00 CST


In most cases all orders placed online before 3:00pm CST and phone orders placed before 3:30pm CST will ship the same business day.  In some cases it may require an additional business day before shipment.

If you are a new customer be sure to enter the billing address exactly how your credit card company or bank has it listed. If you have multiple address lines be sure to enter as your bank or credit card company has it listed. This ensures that your order will not be delayed as we verify the address with all new customers and if entered incorrectly could result in your order shipment being delayed until we can verify the correct billing address.

If you are a first time customer and your order is not shipping to the billing address on the credit card this can cause your order shipment to be delayed as we have to confirm it is a valid order and cardholder is placing the order.

ProductQuest.net Uses the Following Shipping methods

We normally ship via postal Service (USPS). We ship USPS First Class Mail which normally takes 3-8 business days and priority mail which usually takes 2-3 business Days.  We also use Fed Ex Ground and Air.  If there is an extended delay in shipping an order we will upgrade the shipping to a faster method free of charge! If you require your order to be shipped by a certain carrier please put that information in the comments field in our online order form.

Most orders are shipped the same or next business day. Please keep in mind postal holidays when considering business days.  If an order will take  an extended period to ship due to out of stock/Back Order or ProductQuest business delay, you will be contacted to inform you of the situation. Express/Air orders are given priority treatment and most will ship the same business day.  Please keep in mind that some areas are subject to delays because of geographical location.

Shipping Costs 

Shipping is calculated by ship method, weight, destination and value. The best way to determine shipping cost is to enter the products into the shopping cart and click checkout.  Fill out the shipping information in the order form.  You will not actually be placing an order at this point and we will not have your info at this point. Our Shopping cart will calculate shipping cost for the method you specify. You can go back and change the ship method at any point before confirming an order. information will not be saved at this point.  The shopping cart will automatically compute the shipping costs for your order. If you wish to place an order, you can just complete the billing information and click "Place Order." No order will be made if you do not click on the place order button.

Undeliverable Delivery Locations

FedEx will not ship to PO Boxes.  Fedex requires an actual street address. 
 

Ship Methods

We ship USPS First Class and Priority Mail.  We try to get all orders out the same day they are ordered and if our ground carrier has already picked up we will ship the product via Priority Mail.
Ground orders are shipped Fed Ex Ground, Overnight orders or Air orders are Shipped Fed Ex Air.

Special instructions are not allowed

Shipping companies do not accept special instructions like "Leave package by the garage." or "Deliver to any other address if not home. Many times the carrier driver will make an effort to leave with neighbor or at a designated area.  They will not always do this but depending on the area they sometimes will.

 Yes We Ship to APO/FPO Mail Boxes 

Yes we will ship to APO/FPO addresses. Shipments to APO/FPO addresses usually require an additional business day to process.  Please note that the postal service doesn't offer tracking/delivery confirmation on APO/FPO Addresses. We will email you letting you know the order has been shipped but we will not be able to provide any type of tracking information.
 

Shipment Damage 

If you receive your package and the box or package looks damaged please address this with the driver delivering you package. Once you have your order please inspect product and make note of any damage.  Please try to keep the package similar to the condition you received it.  Please contact us immediately at shipping@productquest.net and tell us about the damaged product.  Please include original order # and your name and complete address.  Also, please include a telephone where we can contact you regarding the damaged package. We require you to contact us within 3 business days of receipt of damaged product in order to file a claim.  We insure all products and we will have to contact carrier and they will typically come back to your address to pick up the damaged package. 
 







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